Every order placed on the Site is shipped within 2 working days, or within ten working days at most during busy periods (Christmas, sales). If a delay is foreseeable, Louise&Gab will inform the Customer as soon as possible.

The preparation time is not included in the shipping time.

Orders within France are shipped by Colissimo. If the Customer is not at home, a collection notice is left by La Poste. The Customer then has 15 days to collect the parcel from the post office, with proof of identity. After this period, the parcel will be returned to Louise&Gab, who will contact the Customer to arrange for it to be sent again.

Colissimo shipping rates are as follows:
Shipping costs: France: €5 (free shipping on orders of €69 or more); Europe: €10; rest of the world: €25.

Louise&Gab cannot be held liable for a delay or failure in shipping caused by inaccurate information provided when the order was placed. The cost of sending the order again will be borne by the Customer.

Louise&Gab cannot be held liable for shipping delays caused by the carrier. In the event of damage attributable to the carrier, the Customer must report it to Louise&Gab as soon as possible and no later than eight (8) working days after receipt.

If the product does not match the order placed on the Site, the Customer must make a complaint via the contact form no later than eight (8) working days after receipt; after this period, no complaint will be considered.

Any manufacturing defect must be reported via the contact form no later than eight (8) working days after receipt. The defective item will be replaced at Louise&Gab's expense. If the item has been damaged through wear and tear or abnormal use, it will not be repaired.

Any product to be exchanged or refunded must be returned to Louise&Gab, 162 rue de Vaugirard, 75015 Paris, in its original packaging and in perfect condition, no later than fourteen (14) days after receipt. Return costs will be borne by the Customer.

The terms and conditions of sale set out in the paragraphs above apply only to purchases made on the online shop www.louiseetgab.fr, and not to those made from our resellers.